FIBRE & WI-FI DIAGNOSTICS · MARRAKECHWhat photos should I send?
If possible, share a photo of the router’s indicator lights and a photo of the PTO or any cable visible inside the home. Do not dismantle the box or touch the operator’s equipment.
A few things to note before the visit
How to prepare for a fiber or Wi-Fi diagnostic
This information helps make the initial conversation more useful and clarifies what will be checked inside your home.
How should you prepare for the visit?
Tell us your neighborhood, briefly describe the problem, and make sure the router and optical network terminal are accessible. A photo of the LOS indicator may help clarify the issue.
What does the service package cover?
The fixed fee of 200 DH, payable upon arrival, covers travel within Marrakech and an assessment of the indoor installation: the PTO, indoor cable, router, and optical signal level.
Any repair or equipment supply, if needed, must be explained and approved separately before any work is done.
What Is the Operator Responsible For?
The technician does not touch PBO/FAT enclosures, street cabinets, the external network, or equipment belonging to the operator. If the fault appears to be outside the home, the findings may help you make a complaint to your operator.
Key takeaway: WifiUrgence is an independent service. The diagnostic covers the installation inside your home; it does not guarantee repair of an external fault.