Where can you find the fibre PTO socket in a Marrakech home?

In brief

In Morocco, PTO—short for “prise terminale optique” (optical termination point)—refers to the optical termination point installed inside the customer’s premises, represented by a box with an optical socket 1. To locate it, look visually for a small box connected to a thin fibre-optic cable, without opening it or pulling the cord. Its location depends on the home and the cable route. A PTO being present does not prove that the address is eligible for a fibre offer or that the line is active: ask the operator concerned to confirm.

Where to look without assuming a standard installation

Start by visually checking—without moving any equipment—the areas where connections enter or are grouped: near the router, in the entrance or living room, in a technical cupboard, or in a communications cabinet. In an apartment, the box may be fixed to a wall or built into a panel; in a house or riad, it may be in a utility room or near where the cables enter. These are places to check, not guaranteed locations: every installation depends on the building and cable route.

Follow any visible cable with your eyes only; do not handle it. The socket may be hidden behind a piece of furniture or an accessible panel, but do not move anything that appears sealed or to belong to the operator. If you cannot find anything, check documents left by the previous occupant, bills or the subscriber’s online account, then ask the landlord, building manager or operator whether a PTO is recorded.

How to tell the PTO apart from other sockets and boxes

A PTO is usually a small passive wall box, often white, sometimes marked with a label or alphanumeric reference. An optical port may be visible; some models are built into a communications cabinet rather than presented as a standalone socket. Shape, colour and labels vary, and no single clue is always enough to confirm that it is the PTO 1.

Do not confuse it with active equipment that may be nearby: an ONT is a device that converts optical signals to electrical signals; it may be separate or integrated into the router/modem. A router or modem generally has indicator lights, power ports and several network sockets. An RJ45 socket is a rectangular network socket for an Ethernet connector; it can distribute the connection around the home, but it is not the optical termination point. An older telephone socket is also different and does not confirm that fibre is present. The setup may vary depending on the equipment installed 2.

Where to read the PTO number

If you have identified the box unambiguously, look for a visible label on its front, side or another accessible exterior surface. The reference may be shown elsewhere depending on the model; do not open the box to look for it. The operator may sometimes be able to find the identifier in the subscriber’s online account, on a bill or from the home’s details.

You can write down the number and share it privately with the operator when making an enquiry. Avoid posting a photo that shows your address, line number or other personal information. If no reference is visible, do not guess or peel off labels: ask the operator to confirm the identifier and explain whether it is useful for your case.

What to do based on what you see

• A small wall box with a label and a visible fibre-optic cable: photograph it without removing any cover, note the legible markings, and ask the operator to confirm that it is the PTO.
• A device with indicator lights and several ports, connected to another box: it may be the ONT or router rather than the PTO. Note the make and model from the outside and consult its manual.
• Only RJ45 or telephone sockets: this is not enough to conclude that the home is connected to fibre. Ask the landlord or operator whether an optical termination point exists.
• No visible box, or equipment that is closed/sealed: do not dismantle anything. The operator or building manager can check the available information and advise on the next step.

If you notice a damaged fibre-optic cable, a loose box, a widespread outage, or a fault that seems to come from the external network, stop testing and contact the operator. An in-home diagnostic can help examine the PTO, home cabling, router and optical signal level in Marrakech and nearby areas; it cannot repair the external network or confirm commercial eligibility.

What to avoid and the limits of visual identification

Do not open the PTO, ever look into the optical connector, touch sealed equipment or equipment belonging to the operator, or pull on the cord. Fibre and its connectors are delicate: moving or forcing a box can make the problem worse. Do not reset the router to factory settings to try to identify the socket. Follow the manufacturer’s manual and your provider’s instructions; if in doubt, ask them for advice.

Finally, finding a PTO only indicates that a termination box is or has been present. It does not prove that an offer is available at that address, or that the line is active, correctly connected or working. The operator must check eligibility and the connection route. Visual identification helps describe the installation; by itself, it is not a complete diagnosis.

To prepare an assistance request, see the Help page or the guide to preparing for a fibre diagnostic in Marrakech.

References and documentation

• [1] Maroc Telecom — FTTH active-sharing technical and tariff offer (2025)
• [2] Nokia — Fiber ONT, the role of in-home equipment